How SupportPilots works
The product end to end: the widget, credits, the AI answer pipeline, and where a provider's work fits in.
SupportPilots Academy
Get certified. Earn more trust.
Certification shows customers that you know how to build accurate, reliable AI support. It's a visible signal of quality — one that helps store owners choose you with confidence and helps you win better work.
What you'll learn
A curriculum built around real support work.
Writing great knowledge bases
Structure returns and shipping content, warranty details, plus policy wording so the AI answers accurately.
Avoiding hallucinations
Ground every answer in real source material. Spot gaps, remove guesswork, and keep responses trustworthy.
Privacy & permission-based data
Handle customer content responsibly. Only touch what you're granted, and follow the data-access rules.
Delivery standards
Scope clearly, communicate timelines, and hand off work that's tested against real questions.
Customer communication
Set expectations, report on what changed, and keep the store owner confident in the outcome.
How certification works
Four steps from study to certified.
The program is new, so every assessment is reviewed by hand to keep the badge meaningful. No auto-pass, no filler — real review of real work.
01
Study the material
Work through privacy and delivery standards first, then product setup and knowledge-base writing at your own pace.
02
Pass the assessment
Complete a short assessment that checks you can build accurate, hallucination-free support and follow the data rules.
03
Get your badge
Earn the Certified SupportPilot badge that appears on your provider profile as a visible signal of quality.
04
Appear higher in the directory
Certified providers are surfaced more prominently to customers searching for help in the experts directory.
Ready to get certified?
Certification is open to approved providers. Apply to join the network, then start the Academy and earn your badge.
Become a provider