Support professionals
Customer-support specialists who know how real questions get asked and how good answers get written.
Community
A network of people who make AI support great.
Behind every accurate answer is someone who wrote it well. The SupportPilots community brings together support professionals, platform experts, translators, and agencies who help SMBs run customer support that customers actually trust.
Who's here
People who take support seriously.
Shopify & WordPress experts
Platform pros who install the widget and wire up support for Shopify, WooCommerce, and WordPress stores.
Translators & FAQ writers
Writers and localizers who turn scattered notes into clean answers and adapt them for cross-border customers.
Agencies
Teams that manage support setup and monthly optimization for a roster of SMB clients.
Community guidelines
The principles everyone signs up to.
Simple, non-negotiable standards that keep the network trustworthy for stores and customers alike.
Be helpful and honest
Give clear, accurate advice. If you are not sure, say so. No overpromising and no invented claims.
Respect customer data and confidentiality
Treat every store's data and customers' information as private. Never share, reuse, or expose what you are trusted with.
No spam or off-platform circumvention
No unsolicited pitching and no steering work off-platform to dodge the process. Keep engagements above board.
Quality over volume
One excellent answer beats ten rushed ones. The network is judged on accuracy, not output count.
Clear scope on any work
Agree on what is included, what is not, and what done looks like before you start. No surprises for anyone.
How to join
Pick your path.
Providers apply to get certified and matched with stores that need help. Store owners come to hire a vetted expert. Either way, you start below.