SupportPilots

Pricing  ·  Est. MMXXVI  ·  Vol. I

Pay for what
you answer.

Eighteen credit packs, from €5 to €1,000, all paid once. Every pack is valid for 45 days from purchase, plenty of runway for a small team. There is no monthly subscription you have to cancel and no card left on file to surprise you later.

ECB reference rates · Published 26 May 2026·No VAT added at checkout

€5.00

500 queries

€0.0100 per query

Buy pack

€10

1,100 queries

€0.0091 per query

Buy pack

€15

1,700 queries

€0.0088 per query

Buy pack

€20

2,300 queries

€0.0087 per query

Buy pack

€25

3,000 queries

€0.0083 per query

Buy pack
Most popular

€35

4,400 queries

€0.0080 per query

Buy pack

€50

6,500 queries

€0.0077 per query

Buy pack

€65

8,700 queries

€0.0075 per query

Buy pack

€75

10,200 queries

€0.0074 per query

Buy pack
Most popular

€100

14,000 queries

€0.0071 per query

Buy pack

All eighteen packs

PriceQueriesEffective rateAction
€5.0050010.00€/1kBuy →
€101,1009.09€/1kBuy →
€151,7008.82€/1kBuy →
€202,3008.70€/1kBuy →
€253,0008.33€/1kBuy →
€354,4007.95€/1kBuy →
€506,5007.69€/1kBuy →
€658,7007.47€/1kBuy →
€7510,2007.35€/1kBuy →
€10014,0007.14€/1kBuy →
€12517,8007.02€/1kBuy →
€15021,8006.88€/1kBuy →
€20029,6006.76€/1kBuy →
€25037,5006.67€/1kBuy →
€35053,4006.55€/1kBuy →
€50077,0006.49€/1kBuy →
€750117,0006.41€/1kBuy →
€1,000160,0006.25€/1kBuy →

Promotions  ·  Vol. II

Every code is public.
No tricks.

Type one at checkout to knock a few euros off your first pack. Codes stack with the volume rate you already pay.

Codes apply at checkout. Try one of the eight above.

Other ways to pay  ·  Vol. III

Credits not your style?
Two more options.

Credit packs are the primary product and the option most customers take. The Pro Plan and custom-invoice route below exist only because a handful of teams would genuinely rather budget a monthly line item, or move a single large amount via bank transfer with a proper invoice attached.

Optional subscription

Pro Plan

€29/ month

2,000 queries per month, auto-renewing. Cancel any time, no refund on the remaining month. Designed for teams that would rather set a predictable line item than top up packs manually. Credits are still the primary way to pay.

Subscribe to Pro
Enterprise volume

Custom amount

Minimum 1,000. Custom volume pricing, contact sales for agreements over 5,000.

For teams that want to pre-load a single invoice. Minimum €1,000. Receive an invoice, pay by bank transfer, credits land in your account within one business day.

Request invoice

Included in every euro  ·  Vol. IV

Six things you get
whatever pack you buy.

01

Top-tier models, no tiers.

Every query goes through the same provider chain: kie.ai on Gemini 3 Flash first, Gemini 3 Pro as the next step up, and Anthropic's claude-sonnet-4-6 as an automatic fallback if the primary path stalls. No cheap-tier downgrades when your pack runs low.

02

Seed it as often as you want.

The widget answers from whatever FAQ, policy text, and product notes you paste into the dashboard. Update that text any time (new shipping rate, new return window, seasonal price change) and the next customer query uses the new version immediately.

03

Live ECB rates.

European Central Bank daily reference rates, refreshed every 24 hours. No surprise spread.

04

Shadow-DOM widget.

The widget renders inside its own shadow-DOM island, which is a fancy way of saying our CSS cannot leak into your theme and your theme cannot leak into ours. It is how we keep the install a one-line copy-paste instead of a stylesheet audit.

05

Human-handoff email.

When a question is out of scope, the conversation lands in your inbox with the full transcript. You're never blindsided.

06

GDPR-clean data path.

EU-resident customer data stays in EU datacenters by default, US on request. Account deletion is a support-email away with a 30-day grace window, and there is no third-party tracker on the widget at all.

Pricing questions  ·  Vol. V

Six things
everyone asks first.

These are the six we get by email most days. If yours isn't here, try the full FAQ page or just email support.

How long are credits valid?

Every credit pack is valid for 45 days from the date of purchase. If you have unused credits approaching that window, we send you a dashboard notification and an email reminder so nothing catches you off guard. Top up with a fresh pack at any time to keep answering.

What happens if I run out mid-day?

The widget politely says it's out of credits and drops into email-handoff mode. You get an email, top up at your own pace, and the widget wakes up the moment your balance is positive.

Why is the €35 pack marked popular?

It's the inflection point: 4,400 queries at €0.0080 each is enough for a small Shopify store to cover a full quarter, and it's the cheapest pack where most customers see a genuine per-query saving over the entry tier.

Can I stack a promo code on a volume discount?

Yes. Every promo is applied on top of the per-query rate you already qualify for. A €100 pack with LAUNCH15 is still 14,000 queries, you just pay €85 for it.

What currency am I actually charged in?

Whichever you pick at checkout. We settle in EUR internally but present the final amount in your chosen currency using that day's European Central Bank reference rate.

Is there a free trial?

Yes. Every verified account gets 25 free queries on signup. No card required. Once those run out, you can buy a pack or walk away without owing us anything.

Ready when you are

Start with 25 free queries.

Twenty-five queries, no card on file, nothing to cancel later. Buy a credit pack when you actually need one, or walk away after the free queries run out and you will not owe a cent.