Pricing · Est. MMXXVI · Vol. I
Pay for what
you answer.
Eighteen credit packs, from €50 to €10,000, all paid once. Every pack is valid for 45 days from purchase, plenty of runway for a small team. There is nothing to cancel afterwards and no card left on file to surprise you later.
ECB reference rates · Published 31 Aug 2026·No VAT added at checkout
All eighteen packs
Promotions · Vol. II
Every code is public.
No tricks.
Type one at checkout to knock a few euros off your first pack. Codes stack with the volume rate you already pay.
Codes apply at checkout. Try one of the eight above.
Other ways to pay · Vol. III
Buying at volume?
Name your own amount.
Credit packs are the primary product and the option most customers take. The custom-invoice route below exists only because a handful of teams would genuinely rather move a single large amount by bank transfer with a proper invoice attached.
Custom amount
Minimum €10,000. Custom volume pricing, contact sales for agreements over €50,000.
For teams that want to pre-load a single invoice. Minimum €10,000. Receive an invoice, pay by bank transfer, credits land in your account within one business day. Credits bought this way follow the same 45-day validity as every pack.
Request invoiceIncluded in every euro · Vol. IV
Six things you get
whatever pack you buy.
The same answer quality on every pack.
Every query uses the production answer path, whether you buy the starter pack or the largest pack. No reduced-quality route when your balance runs low.
Seed it as often as you want.
The widget answers from whatever FAQ, policy text, and product notes you paste into the dashboard. Update that text any time (new shipping rate, new return window, seasonal price change) and the next customer query uses the new version immediately.
Live ECB rates.
European Central Bank daily reference rates, refreshed every 24 hours. No surprise spread.
Shadow-DOM widget.
The widget renders inside its own shadow-DOM island, which is a fancy way of saying our CSS cannot leak into your theme and your theme cannot leak into ours. It is how we keep the install a one-line copy-paste instead of a stylesheet audit.
Human-handoff email.
When a question is out of scope, the conversation lands in your inbox with the full transcript. You're never blindsided.
GDPR-clean data path.
EU-resident customer data stays in EU datacenters by default, US on request. Account deletion is a support-email away with a 30-day grace window, and there is no third-party tracker on the widget at all.
Pricing questions · Vol. V
Six things
everyone asks first.
These are the six we get by email most days. If yours isn't here, try the full FAQ page or just email support.
How long are credits valid?
Every credit pack is valid for 45 days from the date of purchase. If you have unused credits approaching that window, we send you a dashboard notification and an email reminder so nothing catches you off guard. Top up with a fresh pack at any time to keep answering.
What happens if I run out mid-day?
The widget politely says it's out of credits and drops into email-handoff mode. You get an email, top up at your own pace, and the widget wakes up the moment your balance is positive.
Why is the €350 pack marked popular?
It's the inflection point: 4,400 queries at €0.0795 each is enough for a small Shopify store to cover a full quarter, and it's the cheapest pack where most customers see a genuine per-query saving over the entry tier.
Can I stack a promo code on a volume discount?
Yes. Every promo is applied on top of the per-query rate you already qualify for. A €1,000 pack with LAUNCH15 is still 14,000 queries, you just pay €850 for it.
What currency am I actually charged in?
Whichever you pick at checkout. We settle in EUR internally but present the final amount in your chosen currency using that day's European Central Bank reference rate.
Is there a free trial?
Yes. Every verified account gets 25 free queries on signup. No card required. Once those run out, you can buy a pack or walk away without owing us anything.
Optional
Prefer to have it set up for you?
Credits are all you need to run SupportPilots yourself. If you'd rather hand it off, certified providers offer fixed-price setup, FAQ work, or optimization — priced by the provider, with a platform commission included. Buying credits is never required to be a service.
Start with 25 free queries.
Twenty-five queries, no card on file, nothing to cancel later. Buy a credit pack when you actually need one, or walk away after the free queries run out and you will not owe a cent.