Updated
How does SupportPilots work?
No sales call, no onboarding sprint, nobody asking you to block out a scoping meeting. The whole path from signup to first real answer is a single snippet, a short FAQ paste, and your first real customer question.
Paste the snippet.
One script tag goes into your site's head, or on Shopify into theme.liquid right before </body> via Online Store → Themes → Edit code. No DNS, no staging, no deploy.
Your install code
<script src="https://cdn.supportpilots.com/widget/v1/widget.js" data-token="sp_live_YOUR_TOKEN" async></script>
You seed the knowledge.
Paste your FAQ, shipping policy, return window, and a few product notes into the dashboard. Edit it anytime. The next query uses the updated text immediately.
Customers get answers.
Real-time answers in your brand voice. Handoff to email or a human when the question is out of scope. Every query costs one credit.
See the full spec on the API docs page.
Widget parameters, direct endpoint, rate limits, and fallback behavior, documented without the marketing fluff. Need price numbers first? Every credit pack is listed here.